Support Plans
Protection scaled to how deep your business needs it.
Every plan draws from the same $170/hr rate. What changes is how many hours you keep on reserve each month, and how far out we watch.
◆ Standard rate: $170/hr — bucket pricing below reflects a committed-hours discount
Foundation
assessment-led support
15 hrs / mo
Best fit: solo operators and small shops — up to ~15 staff, one location.
$2,550 at standard rate
$2,250
/ month
≈ $150/hr effective
Included
- Baseline network & security assessment — patching status, AV coverage, backup verification, open vulnerabilities
- Helpdesk & remote troubleshooting
- Remediation of assessment findings, within your hours
- Written report with prioritized risks
Response time
Next business day
Guard
proactive protection
25 hrs / mo
Best fit: growing SMBs — ~15–40 staff, handling client or patient data.
$4,250 at standard rate
$3,700
/ month
≈ $148/hr effective
Everything in Foundation, plus
- Ongoing patch & update management
- Endpoint antivirus monitoring (alerting)
- Backup job monitoring & restore testing — verified, not assumed
- Firewall & network configuration management
- Staff phishing & security-awareness training
- Quarterly reassessment — tracked against your baseline
Response time
Same business day
Fortress
strategic partnership
50 hrs / mo
Best fit: multi-location or compliance-heavy operations where downtime has real teeth.
$8,500 at standard rate
$7,000
/ month
≈ $140/hr effective
Everything in Guard, plus
- Dedicated account manager
- Monthly strategic review & IT roadmap
- Cloud permissions & security audit
- Incident response retainer — hours reserved, not billed on top
- Audit-ready compliance reporting
- Vendor management on your behalf
Response time
Priority — 2–4 hrs
The fine print, up front
Overage rate
Hours beyond your bucket are billed at $170/hr (Foundation), $160/hr (Guard), $150/hr (Fortress) — only for time actually used, itemized on your invoice.
Rollover
Unused hours roll into the next month, up to 5 (Foundation) / 8 (Guard) / 15 (Fortress). Nothing you paid for just evaporates.
Project work
Migrations, new-office builds, and one-time projects are quoted separately — your monthly bucket is never quietly drained by a big job.
Contract terms
Month-to-month. No multi-year lock-in, cancel with 30 days' notice.